100% Satisfaction Guarantee
At FCI Digital, we hand inspect every book during printing, binding, and packing. Our 100% Satisfaction Guarantee means that we correct/replace any products that don't meet your expectations, or your money back.
If you are not entirely satisfied (because you notice a legitimate issue) with the finished printed product you can send it back to us for a full refund of the printing cost only; shipping charges cannot be refunded.
Please note that it is the customer's responsibility to approve proofs BEFORE printing, and once the customer approves the proofs and gives the OK to print, no refunds will be given for errors which exist in the approved PDF files. This holds true regardless of whether the customer created the error, or the erro was introduced during prepress production process by FCI Digital.